Technical Support Officer job at Smartwatch Solutions LTD


Smartwatch Solutions LTD

Technical Support Officer job Post

Location:  Jobs in Uganda 2021 - 2022


Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: 30 June 2022

Hiring Organization: Smartwatch Solutions LTD

Job Details:

The Technical Support Officer is responsible for the proper installation and configuration of company hardware devices.

General Duties and Responsibilities:
• Install and configure Fleet management products on the database.
• Follow the company’s standard operating policies and procedures including established escalation procedures
• Ensure that company resources are well utilized like tools, phones, and laptops.
• Responding to call-outs in a timely fashion.
• Collect relevant technical details to effectively troubleshoot reported issues.
• Perform complete, accurate, and timely entry of information into CRM tool for all incidents/support requests (e.g. gather and document required information from customers).
• Prepare a quality checklist, Job cards, work reports, and other documentation that may be required in the department.
• Customer liaison (attend to their queries)

Person Specification:
• Requirements Education /Qualifications Experience/
• At least a diploma in Electrical or Mechanical Engineering or Its equivalent
• Knowledge1-2 years for experience in a relevant field
• Previous experience of mechanical Engineering


Skills/Personal Requirements
• Expert knowledge in electrical circuit interpretation.
• Ability to identify color cording.
• Basics of instrumentation and control system.
• Basics of Automotive Engineering.
• Knowledge in Telecommunication systems
• Wider knowledge in computer applications.
• Expert knowledge in how operating systems and software works.
• Logical thinking.
• Excellent troubleshooting and analytical skills
• Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
• Time Management
• Excellent problem-solving skills.
• The capacity to work well within a team.
• Attention to detail.
• Exceptional communication skills
• The ability to prioritize your workload.
• The capacity to clearly explain a technical problem to a customer/colleague.
• Customer centric
• Ownership
• Continuous Improvement
• Positive attitude
• Innovative thinker
• Team player

Application procedure

Email your CV and applications to hr@smartwatchsolutions.com 
The deadline for submission is 30th June 2022 and only shortlisted candidates shall be contacted.

Date Posted: 2022-06-19

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