Senior Relationship Manager, Priority Banking job at Standard Chartered Bank


Standard Chartered Bank

Senior Relationship Manager, Priority Banking job Post

Location:  Jobs in Uganda 2021 - 2022


Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: 21 June 2022

Hiring Organization: Standard Chartered Bank

Job Details:

Job: Retail Banking
Primary Location: Africa & Middle East-Uganda-Kampala
Schedule: Full-time
Employee Status: Permanent
Posting Date: 06/Jun/2022, 8:54:50 AM
Unposting Date: 21/Jun/2022, 1:59:00 AM

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Role Responsibilities
To engage and deepen relationships with existing High Value Priority clients while providing advisory services on a suit of banking and wealth management needs.
To acquire new/referred clients while providing the appropriate service standards. The role involves deepening client’s wallet share through cross-selling of various banking/financial solutions.
Some of the core duties of the role holder will include;
In/outbound Existing To Bank advice & sales
• Management of a Portfolio of “High-value” Priority Clients besides other clients
• Engage in advisory conversations with the support of analytics and collaboration with Wealth Specialists
• Meet clients when required
• Prepare and educate clients to interacting via online or via Client Centres
New To Bank Client referrals
• Acquire and activate new Affluent/potential Affluent clients referred from existing to bank clients
Engaging & Deepening Activities
• Methodically engage (remote)
• Have complete knowledge of the clients in terms of the profile & assets
• Create analytics-backed next best conversation
• Meet & deep sell (remote & in person)
• Meet in person to meet advisory needs (once a month/quarter)
• Connect client with available specialists
• Set up products
• Conduct/connect for periodic KYC (Know your customer)
• Conduct fulfilment & activate
• Service (remote)
• Refer most servicing activities to Client Service Managers
Acquiring on Referrals
• Connect & prepare (remote)
• Connect & start up referred leads
• Explain proposition & requirements in full
• Meet, deep sell & train (in person)
• Meet, listen and determine further needs
• Set up anchor products & initiate cross-sell
• Conduct/connect for KYC (Know your customer)
• Educate and conduct initial set up for online, ATMs, Client Centre, and Store
• Conduct fulfilment & activate
Processes
Understanding of operational risk and implementing Know your customer fulfilment
People and Talent
Working closely with the Priority Wealth Specialists, Client Service Managers, Customer Due Deligence Team
Risk Management
• Compliance of execution of sales in line with Group policies
• Comply with all group policies, operational risk management procedures
Governance
• Guidelines and procedures on “Customer Due Diligence “for account opening and on cross-border account opening referral” issued by group business and operations risk.
• Controls and procedures on “Customer Due Diligence” introduced to addressed money laundering prevention and compliance risk.
• Guidelines for the submission of suspicious transaction reports issued by head of legal & compliance/country money laundering prevention officer.
• Customer Data Protection Policy.
• Adhere to speak up policy.
• Ensure that money Laundering requirements are followed
• Take all reasonable steps to verify the identity of our customers e.g. completing the Know Your Customer check list for all customers.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.


Key Stakeholders
Externally;
• Bank Clients
• Other Banks
Internally;
• CPBB & wealth Product Managers and Specialists
• CPBB Credit, Credit Policy & Approval, Credit Operations, Credit Collections
• Client Service managers
• Branch Managers
• CDD country & COE team

Other Responsibilities
• Embed Group’s brand and values in Consumer Private and Business Banking Uganda

Our Ideal Candidate
• Academic or Professional Education/Qualifications: Bachelor’s degree
• Relationship management role in the banking industry: 5 years minimum
• High net worth/ Affluent Banking experience: 5 years minimum
• Licenses and Certifications / accreditations; CISI & COP certificates
• Languages: i.e. those required for roles – English

Application procedure

Use the link below to apply.
https://scb.taleo.net/careersection/ex/jobdetail.ftl?job=2200013868&lang=en&src=JB-BB-10081

Date Posted: 2022-06-06

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