Senior Casework Administrator job at International Justice Mission

International Justice Mission

Senior Casework Administrator job Post

Location:  Jobs in Uganda 2021 - 2022

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: 11 March 2022

Hiring Organization: International Justice Mission

Job Details:

Job Title: Senior Casework Administrator
Level and Grade: Level 5, G5
Reporting Manager: Senior Manager, Casework Partnerships
Department: Casework Partnerships
Office: Kampala
Expected start date: April 1st 2022

Job Brief:
International Justice Mission is seeking a detail oriented, organized and analytical professional, who is self driven and is able to use their experience to lead and provide administrative support and oversight of the day to day case flow management process from initial case reporting through to the conclusion of the case while ensuring accurate, consistent, timely and quality case data entry and management in compliance with the case flow and partnership engagement processes. The Senior Casework Administrator will work closely with a multidisciplinary casework team of lawyers, investigators, social workers, and counselling psychologists in liason with in country regional casework administrators. The role will also include preparing periodic reports and managing the casework partnerships database.

Key Result Areas:
The success of this role is measured by the following KRAs:
1. Manage the case tracking and management system (Casework Tracking Management System / Justice Data Solutions) to ensure timely and accurate input of casework information and case tracking updates and generation of high quality reports.
2. Lead the case review and intake process ensuring adherence to case intake policies and guidelines leading up to case intake decisions that align to the casework strategy.
3. Develop a robust case tracking protocol that enhances constant information flow to caseworkers on case time and case progression to ensure there is no stall in case activity in the system.
4. Manage the quality assurance for all casework data in the system across all the Uganda regional offices.
5. Manage the casework partners database and create a network of case referral partners.

Roles and Responsibilities:
Leadership and Management:
1. Lead in the coordination of the case flow management process based on established case criteria across all IJM locations.
2. Lead in the coordination of the casework partnership engagement process based on established criteria across all IJM locations.
3. Lead, collect, and analyze the efficiency of the case flow and partnership engagement processes across IJM locations and develop proposed adjustments for the case flow and partnership engagement processes.
4. Manage the data cleaning process of all the casework information input into the casework tracking system.
5. Manage case pipeline and timeframes, identify inefficiencies, and make recommendations to Team Leaders on how to effectively process cases.
Policies and Procedures:
1. Monitor case reporting and case progress patterns to identify trends in nature of offences reported and manner of response given, to inform reporting, decision making and necessary interventions.
2. Lead and coordinate with regional casework assistants to organize and conduct case tracking and case decision meetings.
3. In liaison with Team leads and casework assistants, ensure the maintenance of a manageable case load for caseworkers across locations.
Training and Development:
1. Lead and conduct trainings for new staff on IJM’s case tracking and management systems, case flow process and partnership engagement process.
2. Lead and conduct periodic refresher trainings for current staff on IJM’s case management systems, case flow process and partnership engagement processes.
Research, Program Management and M&E:
1. In liaison with casework assistants, collect, collate, review and leverage casework data to identify and develop proposed improvements for the case tracking management system and IJM casework approach
2. In liaison with the Team leads, and in coordination with the casework assistants and casework teams, assist to lead the periodic preparation and conducting of the case tracking meetings.
3. Evaluate and develop proposed strategies in the management of partnership engagements and tracking of partner cases.

Documentation, Reporting & Data Management:
1. Manage the case tracking management system ensuring high quality input and verification of case data and accurate monthly reports.
2. Ensure the casework team is adhering to accurate recording of casework data on the case management system.
3. Work alongside national, regional and global IJM teams to provide feedback and ensure consistency, improvement and roll out of new systems.
4. Keep regularly update the national casework dashboards
5. Compile, edit, and submit monthly, quarterly, annual, and ad hoc casework reports.
1. The Senior Casework Administrator – National reports to the Senior Manager, Casework partnerships.
2. The Casework Assistants at all IJM locations report to the Senior Administrator Casework - National

Education & Experience:
1. Degree in law or other relevant field.
2. Successful completion of LDC preferred.
3. Two or more years of experience as a practicing attorney preferred.
4. Two or more years of experience working with electronic databases or case tracking software like JDS preferred.
5. Excellent organizational and administrative, critical thinking, legal analysis and oral and written communication skills.
6. Experience in supervision and mentorship is an added advantage.
7. Fluency in English and local languages.
8. Excellent computer literacy with proficiency in MS Word, Outlook, and Excel.
9. Self-driven
10. Driver’s License preferred.

Non-Technical Competencies:
1. Mature Christian faith as defined by the Apostles’ Creed.
2. Passionate commitment to IJM’s mission and values.
3. Professional in demeanor, appearance, writing and oral communication.
4. Works well under stress with a sustained positive attitude.
5. Exceptionally high level of honesty and integrity.
6. Intelligent, organized, creative and proactive problem solver.
7. Ability to cooperate effectively in a multi-cultural environment.

Other Duties:
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor.

Application procedure

Interested applicants who meet the minimum criteria should send their application/ Cover letter, statement of faith and CV to
IJM does not charge a fee at any stage of the recruitment process. IJM is an equal opportunity employer. Only shortlisted candidates shall be contacted.
* What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.

Date Posted: 2022-03-10