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| British Council Uganda |
Operations Manager Country Lead job Post
Location: Jobs in Uganda 2021 - 2022
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: 02 February 2022
Hiring Organization: British Council Uganda
Job Details:
The purpose of this role is to ensure exams operations meet demand, whilst maintaining customer service quality, exams integrity and compliance standards in Uganda. This role is ultimately responsible for efficient and effective capacity, cost management, test day delivery expected to guide and coach team members to meet operations and service delivery standards. As the most senior Exams representative in Country, this role will also sit on Country SMT and oversee performance & team working of Exams on the ground. It is envisaged that this will take up to 20% of role focus.
Main accountabilities
• Some of your responsibilities will include but not limited to:
• Implementing a range of standardised, operational procedures and systems within a given work plan to achieve specified, clearly measurable targets (revenue, volume, time and/or cost)
• Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues
• Uses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
• Directly plans and controls specific cost variables (rather than the total budget) to meet established targets
• Plans and prioritises country’s operational activities, and supports team development towards effective delivery of services
• Manages day to day performance of country operations team, dealing with sickness, discipline, motivation etc., to ensure high quality service delivery is maintained at all times
• As with any business that experiences peaks and troughs of activity, there is likely to be a need to work outside office hours from time to time
• Role specific knowledge and experience:
• Experience of planning and delivery in a fast-paced operational environment at a management level
• Experience managing small teams or demonstrating management potential
• Experience of delivery change and ensuring that new ways of working are embedded
Essential Requirements
• The successful candidate will need to possess the following requirements:
• Relevant experience of overseeing production of goods/provision of services
• Desirable requirements
• Experience working in Exams environment
• Experience of leading on delivery of computer-based exams
• University degree in any subject or relevant qualification
Application procedure
To apply follow this link https://careers.britishcouncil.org/job/Kampala-Operations-Manager-Country-Lead-Uganda-SSA/765673001/
Date Posted: 2022-01-30
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