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| MTN Uganda Limited |
Manager Distribution job Post
Location: Jobs in Uganda 2021 - 2022
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: 01 February 2022
Hiring Organization: MTN Uganda Limited
Job Details:
The Manager Distribution reports to SM Agent and Consumer and is supported by analysts. The role maintains liaison with Group Fintech Commercial Operations team, as and when required
Main Job Functions:
• Strategy Development and Implementation
• Abide by the strategy cascaded by functional lead and assist in the creation of the sub-functional strategy
• Ensure effective implementation of the functional strategy
• Assist in review of the sub-functional strategy and roadmap, to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Staff Leadership and Management
• Source, induct and manage talent in accordance with legislative guidelines and directives from the SM Distribution
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions when required, and under supervision from the SM Distribution
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Assist in the development and implementation of a training plan in order to build and develop skills within the team
• Performance manage resources in accordance with HR policy and legislation where necessary
• Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
• Governance
• Strategic Meetings
• Participate in strategic meetings
• Support function wide transformation initiatives. Elicit inputs from relevant parties, when required
• Implement adequate risk mitigation and controls, with directions from the SM Distribution
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
• Manage approval process from SM Distribution on new initiatives
• Work with approved budget for internal projects, under direction from the SM Distribution. Where required, also provide input
• Facilitate preparation of proposal on change initiatives SLA, policies and procedures
• Escalations
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to SM Distribution
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM Distribution apprised of the same
• Function Tactical
• Provide inputs, when required, and execute all projects initiated in the function
• Assist in establishing objectives, targets and budgets for the function
• Identify and document key risks, issues and dependencies and set mitigation actions, with guidance from the SM Distribution
• Prepare documentation for sign-off / making decisions regarding tactical changes; apprise SM Distribution of changes made without approval
• Performance
• Monitor performance and alignment with divisional strategy
• SLA approval and exception performance review
• Reporting
• Report on a daily basis to the SM Distribution relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required
• Budgets
• Assist in managing function’s budgets in line with business objectives, when required
• Assist in managing project initiative budgets in line with business objectives, when required
• Operational Delivery
• Sub-Functional Leadership:
• As the sub-functional leader of the Channels vertical, the role is accountable to:
• Align the results of the vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
• Measure the impact and benefit of the sub-function to OpCo and report the true-value metrics. Drive continuous improvement across all verticals
• Delivery Leadership:
• As the delivery leader of the Channels vertical, the role is accountable for the following work area outcomes:
• Strategy & Analytics, Budgeting, Data and Reporting
• Implement and execute policies, procedures and guidelines cascaded by the functional lead and ensure the team complies with the same
• Comply with the set governance mechanisms, under supervision from the functional lead and ensure team does the same
• Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the SM Distribution
• Evaluate the efficiency and effectiveness of Channels strategies and propose and offer suggestions for improvements
• Channels Operations
• Develop specific go-to-market strategies for assigned channels
• Lead channel transformation, when required, to drive new routes to market and improve efficiency to drive cost savings
• Develop and execute channel strategy to accelerate targeted revenue growth
• Own roadmap for delivery of channel changes based on consumer insights and business requirements
• Manage channel lifecycle with specific focus on rationalization and elimination of duplicative channels, introduction of enhanced service offering, re-design of existing channel capabilities
• Perform data analytics across each of the assigned channels to identify business trends and opportunities for growth
• Lead all joint business planning activities with channel partners
• Monitor and prepare periodic report on channel profitability, operator performance and sales performance trend and generate periodic channel assessment reports for channel performance review
• Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
• Develop and execute territory specific initiatives and manage profitable and sustainable partnerships to ensure achievement of the Fintech business objectives in the region
• Drive the integration of channel strategy by developing action plans for achieving targets and ensure effective execution
• Liaise with management to identify and attend to specific distributor / channel needs, and resolve problems
• Demonstrate a clear understanding of statutes and regulations related to business operations and channel management in the OpCo, financial institutions and the telecommunications sector
• Act as first point of contact for partners and gather insights on product uses and needs
• Identify and share opportunities for operational improvements
• Manage affiliate partner relationships and process applications
• Other tasks and duties, as assigned
• Managerial / Supervisory Responsibilities
• Accountable for the morale, performance, and development of the function’s human capital
• Cascade and socialize work structure processes to enable adoption by the team
• Coach and mentor direct reports
• Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
• Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
• Ensure effective management of diversity among personnel in the function
• Identify staff training and development needs and implement necessary actions, in collaboration with HR
• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR
Job Requirements (Education, Experience and Competencies)
• Education:
• Degree in any related discipline or its equivalent in area of specialization
• Relevant post graduate qualification is an advantage
• Experience:
• A minimum of 4 to 6 years’ total experience in a similar position with at least 2 years in a managerial role
• Experience in Fintech, banking or Mobile Money is preferred
• Experience in Digital Channel development and management
• Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
Competencies:
• Functional Knowledge:
• Payment, E-Commerce and digital platforms
• Understanding of FinTech, banking, microfinance and payment businesses
• Channel development and maintenance
• Channel Marketing
• Agency Management
• Sales Planning and Opportunity Management
• Sales Tracking, Analysis and Reporting
• Stakeholder Relations Management
• Computer and Information Technology Appreciation
• Marketing and Sales Acumen
• Merchandising
• Planning and Budgeting
• Project Planning, Organising and Delivery
• Social Marketing
Application procedure
To apply follow this link https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1130/apply/email?location=Uganda&locationId=300000000275327&locationLevel=country
Date Posted: 2022-01-31
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