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| KCB Bank |
Relationship Manager Home Loans job Post
Location: Jobs in Uganda 2021 - 2022
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: 15 December 2021
Hiring Organization: KCB Bank
Job Details:
Job Purpose:
The RM Home Loans is accountable for the growth of the Bank’s mortgage business through sales, service and retention of a mortgage portfolio and ensure portfolio quality in line with the department’s targets and the Bank policies.
He/she will offer mortgage customers banking and financial advisory services to achieve sales performance against targets, examine growth opportunities, enable sales improvements & product mix development
Key Responsibilities: Must Not Be More Than 10
• Maintain relationships with customers and ensure that services delivered meet client expectations.
• Assess credit requests in conjunction with the credit department in line with the banks credit standards, policies, procedures, and practices and recommend action to the credit department and committee.
• Initiate and coordinate development of action plans to penetrate new markets.
• Perform, promote, and maintain the highest standards of customer service to maximize returns from existing relationships.
• Develop and implement business growth strategies to grow the mortgage portfolio including developing direct customer contact and relationships with account holders.
• Carry out sales visits to existing & potential top clients, identify sales leads, and report on your home loan portfolio.
• Handle customer queries and complaints and resolve them in a timely manner and escalate any unresolved queries in line with the Customer Service Charter.
• Any other duty as maybe assigned by the bank.
INTERACTS/INTERFACES WITH:
Internal:
• Assistant Relationship Managers
• Branch Team
• Credit Team
• Diaspora Team
• Corporate Team
External:
• Key Customers
• KCB Business Partners
Financial Responsibility:
• Responsible for home loans sales & financial targets as will be agreed using different parameters especially on customer numbers, liabilities, assets, and revenue growth.
Minimum Position Qualification Requirements:
For the above position, the successful applicant should meet the following criteria,
Academic & Professional:
• Bachelor’s Degree - Finance, Commerce, Business Administration, Economics, Statistics, management, or any relevant field.
• Professional Qualifications
• Master’s Degree
Skills & Experience:
• Relevant Practical training in business growth in the financial services sector.
• Must have critical thinking, analytical, attention to detail and problem-solving skills.
• Good communication skills both verbal and written.
• A minimum of 3 years’ experience in a Banking or similar environment
• Must have a good understanding of Mortgage financing with proven practical experience.
• Advanced, computer literacy, numerical skills, and statistical skills.
• Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and a natural net worker.
• Team player, ability to work under pressure and in position to exercise excellent judgment.
Business Behaviors:
• The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
• Ability to build functioning working relationships across organizational and cultural boundaries.
• Takes clear accountability and focuses on delivery of broader sales targets.
• Ability to demonstrate positive image and role model KCB’s values and leadership behaviors.
• Must be a person of impeccable integrity.
Application procedure
Use the link below to apply
Link: https://bit.ly/31mY9iH
Date Posted: 2021-12-05
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