 |
| Wave Mobile Money |
Technical Telephony Operations Representative job Post
Location: Jobs in Uganda 2021 - 2022
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: 26 November 2021
Hiring Organization: Wave Mobile Money
Job Details:
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d'Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that's where you come in....
How you'll help us achieve it
The telephony team's mission is to integrate and maintain SIP and SMPP accounts in the countries where we're operating. The team is expected to keep the toll-free numbers as available as possible to allow the support team to respond to customers' calls swiftly. At the same time, ensuring the reliability of our SMPP connections, which also enables customers to receive SMS notifications on time.
We're looking for someone based in Uganda who is resourceful, determined, tenacious, diligent, excited about getting things done. You'll be responsible for handling our operations.
Tasks;
• Dealing with toll-free numbers and SMS outages by performing first checks
• Debugging, interpret and analyse errors
• Escalating if needed to Engineers/Partners based on the error message received
• Dealing with partners to solve issues or get any other information we need
• Removing/Assigning phone numbers to Support Reps in SIP system
• Performing first groundwork before engineers integrate the final service
• Managing corporate fleet SIM requests
• Processing Telco invoices and funding requests
• Writing daily notes about activities
• Working closely with BizDev and Engineers
• Helping to perform our activity
• Owning action plan
• Working on flexible hours, on weekends, evenings, and statutory holidays if required
Requirements
• Fluent in English
• At least two year's experience in a comparable position with a basic understanding of network and system
• Associate degree in TIC preferably in IT / Telecommunications or equivalent
• Can work with a team
• Motivated with a focus on self-improvement
You might be a good fit if you:
• Worked in a Bank / Financial institution / Telcos
• Have incident management skills
• Have basic network and system knowledge
• Have basic understanding of SMS and VOIP/SIP systems will be a plus
• Love solving problems and can take initiatives
• Are autonomous
Our team
• We have a rapidly growing in-country team in Senegal, Côte D'Ivoire, Mali and Uganda, plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You'll own your own projects at every stage, from understanding the problem to monitoring your solution in production.
• We're backed by world-class investors including Sequoia, Stripe, Founders Fund, Ribbit Capital, Y Combinator, and the cofounders of PayPal.
Application procedure
Fill out the form, and upload a resume plus a cover letter, both written in English, describing your interest in Wave and the role. We review applications on a rolling basis.
https://boards.greenhouse.io/wavemm1/jobs/4187135004?gh_src=5592cd324us
Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Date Posted: 2021-11-15
NEVER MISS OUT ON A JOB ALERT, CLICK HERE TO JOIN THE RIYOW JOBS UGANDA WHATSAPP GROUP TODAY
