Agent ops Territory Leads job at Wave Mobile Money

Wave Mobile Money

Agent ops Territory Leads job Post

Location:  Jobs in Uganda 2021 - 2022

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: 26 November 2021

Hiring Organization: Wave Mobile Money

Job Details:

Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d'Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that's where you come in....

How you'll help us achieve it
We're looking for resourceful and outgoing Agent Operations Territory Leads who are excited to help us launch and grow our agent network and sign up more users as we grow our operations. In the earliest phases of the launch you will travel around the country as needed recruiting agents and signing up users. As a Territory Lead you will be responsible either for user growth or agent network management within your territory.

This will involve the following tasks:

• Agent Recruitment – manage a team of agent openers who will recruit and train agents within your territory
• Agent Quality – Ensure that agents in your territory
• are compliant with all legal and policy requirements
• have executed valid contracts
• are trained on the contents of the contract before signing the contract
• are well branded and have the necessary supplies
• Agent Liquidity Management – Coordinate the monitoring of cash / float availability at agent locations in cooperation with our liquidity team
• Risk Management and Routine Visitation – Report on emerging issues and assess the performance of agents in your territory
• Agent Churn – Identify underperforming agents, close them, recover Wave items and equipment, and ensure that branding material is removed
• Be the primary contact person for all agency network acquiring & Wave products in your territory
• Champion excellent customer service among distributors and agents within your territory

• Have relevant work experience in in-person sales or agent network management
• Fluent in English and any other local languages for the four major regions on Uganda
• Willing to relocate.

Key details
• You will be based in the specific territory you are responsible for. We are looking to hire in the Central, Eastern, Western and Northern of Uganda.
• Work authorization in Uganda required
• You will report to our Agent Operations Regional Lead.
• You will also receive a monthly allowance for lodging, food, airtime, and transportation.

You might be a good fit if you

• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as an opportunity to grow
• Demonstrate tenacity and a willingness to go the distance to get something done
• Are comfortable over-communicating and overreaching to make sure nothing falls through the cracks
• Adjust quickly to changing priorities and conditions and cope effectively with complexity and change
• Are analytical in your approach to problems
• Are comfortable using Google spreadsheets
• Are excessively detail oriented and seek to achieve excellence in everything you do
• Have developed processes and trainings with minimal guidance and have implemented them in the field

Our team
• We have a rapidly growing in-country team in Senegal, Côte D'Ivoire, Mali and Uganda, plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You'll own your own projects at every stage, from understanding the problem to monitoring your solution in production.
• We're backed by world-class investors including Sequoia, Stripe, Founders Fund, Ribbit Capital, Y Combinator, and the cofounders of PayPal.

Application procedure

Fill out the form, and upload a resume plus a cover letter, both written in English, describing your interest in Wave and the role. We review applications on a rolling basis.
Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Date Posted: 2021-11-15