Agent Administration Assistant job at Wave Mobile Money

Wave Mobile Money

Agent Administration Assistant job Post

Location:  Jobs in Uganda 2021 - 2022

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: 26 November 2021

Hiring Organization: Wave Mobile Money

Job Details:

Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d'Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that's where you come in....

How you'll help us achieve it
We're looking for an Agent Administration Assistant who's resourceful and excited about getting things done. You'll be responsible for performing administrative functions for our Agent team as we rapidly scale our business in Uganda.

In this role, you'll:
• Support the agent office and field operations teams from our head office in Kampala
• Support agent team managers to ensure agents are recruited and managed as per internal policy and procedure
• Work with other teams to track agent issues and client issues at agents, and make outbound calls to agents to collect data
• Be responsible for requesting, dispatching and tracking usage of agent related supplies

Possible tasks might include:
• Assist with administrative duties related to agent network ops by supporting all projects in the departmental from the head office.
• Maintaining agent contracts and ensuring up-to-date information across systems and devices are well set-up and functional.
• Liaise with field teams to dispatch all required stationery and merchandising material required and any other required supplies, tracking dispatched and available supplies and its use.
• Track and compile information about agents gathered by field teams and make outbound calls to survey agents on various topics.
• Support the field teams with their planning and liaise with other departments about field team planning.
• Work with field teams to recover Wave documents, equipment, devices and branding, material following adequately the process upon termination of an agent.
• Provide basic training on agent admin related issues to the field teams
• Any other duties as may be assigned.

Key details
Office-based work in Kampala, Uganda
This is a permanent position

• Work authorization in Uganda required
• Proficient in English
• Completed university degree
• Experience in an administration position
• Notion in logistics
• Notion in supply managements & shipments
• Notion in stock management
• Strong computer skills, especially with spreadsheets, and experience using Google Maps is a must-have
• Excellent organizational skills and communication skills

You might be a good fit if you
• Have experience supporting networks of agents or retail networks in a back-office administrative position.
• Experienced in field agent operations
• Are exceptionally organized, able to independently follow through on tasks and able to manage priorities effectively
• Are detail oriented and seek to achieve excellence in everything you do
• Are a clear and proactive communicator
• Are a self-starter and proactive about achieving ambitious targets
• Always seek to improve yourself through honest self-reflection
• Demonstrate tenacity and a willingness to go the distance to get something done
• Enjoy team work, but also know how to work well independently
• Are tech-savvy: comfortable navigating excel and on-boarding to new tools.

Our team
• We have a rapidly growing in-country team in Senegal, Côte D'Ivoire, Mali and Uganda, plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You'll own your own projects at every stage, from understanding the problem to monitoring your solution in production.
• We're backed by world-class investors including Sequoia, Stripe, Founders Fund, Ribbit Capital, Y Combinator, and the cofounders of PayPal.

Application procedure

Fill out the form, and upload a resume plus a cover letter, both written in English, describing your interest in Wave and the role. We review applications on a rolling basis.
Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Date Posted: 2021-11-15